Terms & Conditions

SHOP POLICY

As part of the OrganicBabyCamp manifesto we aim to provide you with unique, high quality goods and excellent customer service. We want your experience with OrganicBabyCamp to be awesome from beginning to end. Please let us know if there's something we can do to serve you better.

T&C

General provisions

These terms and conditions apply to the purchase in the online store www.orgaincbabycamp.com and further specify the rights and obligations of the seller and the buyer. As such, they are an integral part of the sales contract between the seller and the buyer.

All contractual relations between seller and buyer domiciled or established in the Slovak Republic are concluded in accordance with the legal order of the Slovak Republic. Where a Contracting Party is a consumer within the meaning of Article 52 4 of Act no. 40/1964 Coll., The Civil Code, as amended (the "Civil Code" ), the contractual relations governed by the Commercial Terms are not governed by the Civil Code, Act no. 250/2007 Coll. On Consumer Protection, as amended ( "Consumer Protection Act" ) and Act No. 102/2014 Coll. On consumer protection in the sale of goods or services under a distance contract or a contract concluded outside the premises of the seller "Consumer Protection Act for Distance Contracts" ). If a contractor is a contractor, contractual relations that do not regulate business conditions are governed by Act No. 513/1991 Coll. Commercial Code, as amended (the "Commercial Code" ).

Definitions

  1. The seller is Savesa sro, with registered office at Jozefa Cigera Hronskeho 20/17, 82 103 Bratislava, IČO: 50244876.

  2. The buyer is a customer of the internet store www.organicbabycamp.com

  3. Consumer is a buyer - a natural person who, when making and performing a contract, does not engage in business or other business, purchases products for personal use or for the needs of members of his household and does not serve them for the purpose of pursuing an occupation, profession or business.

  4. An entrepreneur is a buyer who purchases products for the purpose of doing business with these products. An entrepreneur is governed by these business terms and conditions to the extent that they apply to him and the Commercial Code.

Contract of sale

  1. Buyer's Purchase Order is a draft Purchase Contract and the Purchase Agreement itself is concluded at the time of delivery of the Seller's binding acceptance of the Purchase Contract sent to the e-mail address given by the Purchaser in the Purchase Order by e-mail. The seller immediately confirms the delivery of the buyer’s order by email to the buyer's email address given by the buyer in the order, which does not mean, however, that the seller accepted the order and that the purchase contract was concluded.

  2. By submitting the order, the buyer confirms that he / she has become acquainted with and accepts these terms and conditions, including the claiming order. Furthermore, the buyer, by sending the order, acknowledges that the order is linked to the payment obligation. The Buyer is warned and has the opportunity to become acquainted with these Terms and Conditions of Claim and Complaint. The buyer should not incur the cost of using the means of distance communication in connection with the conclusion of the purchase contract and the buyer has no objections to their use.

  3. The seller reserves the right not to make a purchase contract in the following cases:

      1. Goods are not in stock - if the goods ordered by the buyer are no longer in stock, the seller suggests an alternative solution by delivering other goods to the buyer. If the buyer does not agree with the order change, the order is automatically canceled.

      2. False order – order marked as a fake if it contains nonsensical data (if it can not be delivered), the address does not known or disagrees with it (in case of an order verification). In this case, sellers will try to connect by e-mail or by telephone to the buyer and to clarify the situation.

      3. The goods are no longer produced or delivered or the price of the supplier has changed significantly.

      4. Buyers order more than 10 pieces of one product - if the buyer is interested in more than 10 pieces of one product, contact the seller in advance by e-mail and agree on the terms and conditions of the sale.

      5. Buyer requests a person's subscription to the seller's business where the goods are not in place and the buyer does not agree to a change of place or mode of transport.

      6. In the event that the Purchase Agreement is not concluded when the Purchaser has already paid part or entire purchase price, this amount will be transferred back to his/her account or address no later than 14 working days after the notice of non-conclusion of the Purchase Contract. In the event of an order change, the order amended is binding on both parties at the time of confirmation of the change of the order by the seller. The seller is not obliged to accept the order change at the moment when he has already handed the goods according to the original order to the external carrier, whether the goods have been modified to the buyer's wish.

  4. As soon as the purchase agreement is concluded, the purchase contract for the parties is binding.

  5. Ordered goods will be sent exclusively within the territory of the Europe.

  6. In the event that the buyer has a defect in the takeover and is a removable defect, the buyer has the right to be removed free of charge, in a timely and proper manner. Instead of removing the defect, the buyer may request the exchange of the thing or if the defect only concerns part of the thing, the replacement of the part, and the seller does not incur excessive costs in relation to the price of the goods or the seriousness of the defect. Instead of removing the defect, the seller may always replace the defective thing as impeccable if the buyer does not cause serious difficulties. If there is an unavoidable defect in the proper use of the case, the buyer has the right to exchange the item or has the right to withdraw from the contract. The same rights apply to the buyer if there are removable defects, but if the buyer cannot properly use the defects after repair or for more defects. If there is an unrecoverable defect that does not prevent the proper use of the item, the buyer is entitled to an appropriate discount on the price of the item.

  7. Withdrawal from the mail order - the consumer may withdraw from the contract without giving any reason within 14 calendar days from the date of receipt of the goods. The withdrawal period is retained if the consumer sends a notice of the exercise of the right of withdrawal before the expiry of the withdrawal period. However, this statutory right cannot be perceived by the consumer as the possibility of free of charge borrowing. In the event that the right of withdrawal is exercised within 14 calendar days of receipt of the goods, the consumer must issue everything to the seller on the basis of the purchase contract. If this is not possible (for example, in the mid-term, the goods have been damaged or destroyed), the consumer must provide cash payment as a consideration of what cannot be issued. If the returned goods are only partially damaged, the seller may claim the consumer the right to compensation and count his claim for the purchase price returned. In this case, the seller returns such a reduced purchase price to the consumer. If the delivered goods fully met the quality requirements and was not defective, the seller may reimburse the purchase price to be refunded to the consumer for his actual costs of returning the goods. The consumer is liable for any reduction in the value of the goods as a result of being treated differently from what is necessary to ascertain the nature, characteristics and functionality of the goods. to be reimbursed to the consumer, to reduce the costs actually incurred by the return of the goods. The consumer is liable for any reduction in the value of the goods as a result of being treated differently from what is necessary to ascertain the nature, characteristics and functionality of the goods. to be reimbursed to the consumer, to reduce the costs actually incurred by the return of the goods.

  8. The procedure for withdrawal is that the consumer sends a written statement to the correspondent address of the seller that he is withdrawing from the contract in which he must provide the seller (see above), consumer details, order number, date of purchase and address or number the bank account to which the payment for the goods will be refunded. The consumer has to withdraw from the contract and sign it. Upon termination, the consumer will be refunded all the payments he has made in connection with the conclusion of the contract. Upon termination, the consumer will only bear the cost of returning the goods to the seller or the person authorized by the seller to take over the goods. Payments shall be returned to the consumer without undue delay, no later than 14 days after the date on which the consumer receives notice of withdrawal from the contract. Refunds will be made in the same way as the consumer has used to pay for the goods unless he explicitly disagrees with another payment method. This amount will be refunded without charge of any additional charges. At the same time as the contract is canceled, the consumer shall send the returned goods to the address "Savesa, s.r.o., with registered office at Jozefa Cigera Hronskeho 20/17, 821 03 Bratislava" with the insured package, not later than 14 days from the date of the exercise of the right to withdraw from the contract. The time limit is deemed to be maintained if the consumer resells the goods before the end of the 14-day period. Payment for the purchased goods will be paid to the consumer only after delivery of the returned goods back to the seller's address or upon presentation of the document proving the return of the goods back whichever comes first. If the delivered goods fully comply with the qualitative requirements, the cost of returning the goods to the seller is borne entirely by the consumer. The goods should be in their original packaging, they should not show signs of use, they must be undamaged, complete (including accessories, instructions, etc.) and a copy of the purchase receipt. In the event of failure to comply with any of the above conditions, which will not result in a demonstrable delivery of the withdrawal within the given deadline (e.g. sending only the return of the goods without expressing the will to resign or only delivering a written resignation without returning the goods) the contract and the goods will be returned to the costs sending back.

  9. The seller may withdraw from a closed purchase contract in the following cases:

      1. The ordered order becomes impossible, or the ordered goods are no longer manufactured or delivered to the seller, or are unavailable for a long time, not on the part of the seller. If the above-mentioned inability to perform relates only to the part of the ordered order, the seller may cancel only that part of the order.

      2. If there is a significant change in the purchase price for which the buyer withdraws the goods if the seller did not know the change at the time of the order confirmation. The seller is obliged to inform the buyer without delay and attempt an agreement before canceling the price change agreement. If the buyer does not agree to a new price, the seller is entitled to withdraw from the contract.

      3. If the seller cannot comply with the contract because the ordered goods cannot deliver, he is obliged to inform the consumer immediately and return the price paid for the goods within 14 working days if the seller and consumer do not agree to a replacement.

  10. Payment for ordered goods can be made in several ways, either by cash on courier services or by payment card payment, or by cash payment or by credit or debit payment card upon personal collection at the pre-arranged sale of the seller.

  11. Sending ordered goods depends on their stock availability, which is clearly visible for each product on www.organicbabycamp.com. For most products, shipments are due within 2 business days of the purchase agreement. At this time, it is still necessary to add the transport time - according to the mode of transport chosen.

  12. The goods are sent by the courier services offered by the seller.

  13. The goods can be taken over by the buyer by personally taking them at the predetermined vendor's stalls. The seller reserves the right to change or propose a change in the personal subscription in the case of a simplified delivery of the goods to the buyer. Such a change will be for the seller to inform the buyer and, by mutual agreement; the proposed change will take place.

  14. If there is a price action that allows buyers logged in to their customer account to make one purchase at a discount, the seller reserves the right to refuse to grant this discount to the buyer if there is a suspicion of creating multiple customer accounts for the same person for an unauthorized discovery.

  15. At the time you place an order for a product available on pre-order terms, you will be charged at the time the product is shipped. Shipping fees, taxes and import duties, where applicable, will also be charged at the time the product is shipped.

  16. Provided promotional codes offering a discount on our merchandise. Promotional codes cannot be used on past purchases. Promotional codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotional code or offers, and must be used by the date published, if any. We reserve the right at any time without notice to retract and/or change the terms of its promotional codes.

Privacy

  1. The provisions of this section apply to buyers who are natural persons. The seller values ​​buyers' personal data and protects them from misuse. This information is collected to improve its services. Buyers' personal information is fully secured against misuse. The data is safely stored and shared only with persons processing the buyer's personal data, based on a written mandate from the seller. These people are subject to the same privacy terms as the seller in their processing. Buyer agrees to process and collect his or her personal data in the seller's database until the written consent of the seller to the processing. This processing and collection of personal data may be used by the seller in the future for the purpose of any offer of business and services to the customer, which may involve sending new product information, discounts, and actions on the goods offered. The buyer has the right to access his / her personal data and the right to ask the seller for explanation and the right to block, perform correction, supplement or liquidation of personal data pursuant to § 17 of Act no. 122 / 2013Z.z, on the protection of personal data, as amended. The provision of personal data is voluntary on the part of the buyer, but necessary for the conclusion of a contract between the seller and the buyer.

  2. By using the seller's online store, the buyer agrees to collect and use information about the buyer and its purchases for an indefinite period of time. The rules for handling this data are described in this document. If they change in the future, the details of the new rules on this site will be published.

  3. Personal data is provided to external carriers and banks with which the data is sold to the minimum extent necessary for the trouble-free delivery of goods and their payment.

  4. The seller can also process the buyer's personal information via cookies. By using the internet shop www.organicbabycamp.com, the buyer agrees to the use of cookies by the seller within the scope of the European Parliament and Council Directive no. 2002/58 / EC of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector. Buyers may refuse to use cookies on the part of the seller, but in this case, some features of the www.organicbabycamp.com online store will be limited.

  5. All certificates used and published are belong to Producer Company of the products

  6. We grant you a limited license to use the Site for personal non-commercial use only. You may not: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert any of the contents of this Site not intended to be so read; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site in any form or by any means; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

  7. You use this Site at your own risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the ToS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

  8. When you visit the Site, or send us e-mails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Payment

  1. Visa and Master credit and debit cards are accepted. Payment will be debited and cleared from your account upon dispatch of your order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.

  2. All payment methods can be selected prior to shipping.

  3. Courier - We will send the ordered goods to you by courier and you will pay the goods in cash or pay card directly to the courier exclusively for Slovak Republic.

  4. Card payment over the Internet - fast and safe payment of goods by a credit card via the Internet. The order for payment by debit or credit card via VubBanka e-Card will be paid after the transaction is completed.

Pre-Orders

  1. At the time you place an order for a product available on pre-order terms, you will be charged at the time the product is shipped. Shipping fees, taxes and import duties, where applicable, will also be charged at the time the product is shipped.

  2. International customers will be responsible for paying any customs fees or duties.

Shipping

Organic BabyCamp's main coruier service is UPS(United Parcel Service). Orders may come sooner depending on shipping address.

Delivery discounts per country

 

 

Shipping and Handling

  1. Organicbabycamp.com orders are usually processed and shipped within 24 hours.
  2. If the merchandise you have selected is not currently in stock or if we need to confirm availability, a customer service representative will contact you right away.
  3. Orders placed with an expedited shipping method will ship within 1 business day.
  4. Saturday, Sunday and holidays are not considered business days.
  5. Standart: arrives within 2-5 business days of shipping. 

Return policy

  1. The Complaint Procedure Code is governed by the Civil Code, the Commercial Code, the Consumer Protection Act, and the Consumer Protection Act for distance contracts and applies to goods for which the rights of the buyer of the consumer from liability for defects (hereinafter referred to as the "claim") are applied during the warranty period .

  2. The customer is obliged to check whether the shipment is manifestly damaged before taking the goods from the carrier. The buyer is obliged to inform the carrier and seller without undue prolongation of such damage. The seller is not responsible for damaging the goods resulting from his transport

  3. If the consumer wants to complain about the goods, it is necessary to send an e-mail to helpme@organicbabycamp.com, (REKLAMACIA / e-shop), stating the designation of the goods claimed, enclosing a copy of the invoice or a proof of payment along with the description and reason of the claim. If the claim is put into effect by means of distance communication, the seller is obliged to immediately deliver to the consumer an acknowledgment of the claim. If it is not possible to deliver the receipt immediately, , it must be delivered without delay, at the latest, along with proof of settlement of the claim. . Confirmation of application complaints may not be delivered if the consumer has the opportunity to demonstrate a complaint in another way.

  4. Returned goods must be sent to the seller's service center with the address: Savesa, sro, Jozefa Cigera Hronskeho 20/17 82103 Bratislava . It is advisable to send the goods in the original packaging or in a suitable shipping suit satisfying the right to shipment of fragile goods, including all accessories, and to mark the consignment with the relevant symbols, as the seller is not liable for any mechanical damage before the goods are accepted In the case of a justified complaint, the consumer is entitled to compensation for shipping at the lowest necessary amount to secure delivery (proof of this must be provided). In the case of an unjustified complaint, the consumer is not entitled to reimbursement of his costs associated with the claim equipment and, at the same time, the seller is not entitled to reimbursement of the costs incurred on his part (unless the consumer has, for example, repeated a gratuitous complaint, that it was an abuse of the consumer's rights).

  5. The Supplier will assess the eligibility of the Product Liability Claim and, after the assessment, will notify the customer abou the way of the handling complaint by email.

  6. Complaint handling may not take longer than 30 days from the date of claim submission.

  7. The seller is obliged to issue a written document about the equipment of the claim no later than 30 days after the date of claiming the claim.

 

Personal data and their protection


The parties agree that the buyer, if he is a natural person, is obliged to notify the seller of his name and surname, address of permanent residence, including postcode, birth number, telephone number and e-mail address.

The parties agree that the buyer, if he is a legal person, is obliged to notify the seller of his business name, address, including postcode, company ID, telephone number and e-mail address.

The Buyer declares that he agrees in accordance with § 7 par. 1 of Act no. 428/2002 Z.z, on the protection of personal data as amended, the Seller may process and store the personal data of the buyer, in particular those mentioned above and / or which are necessary for the activities of the seller and process them in all their information systems. At the same time, the buyer provides the seller with his or her consent to the provision of personal data to another person and the cross-border transfer of personal data to third countries (any countries within the European Union and the countries of the safe harbor). The seller processes and stores the buyer's personal data in accordance with applicable Slovak legislation. The buyer grants the seller this permission for an indefinite period of time. The buyer may withdraw consent to the processing of personal data at any time in writing context as an e-mail. Consent expires within 1 month of receipt of the revocation of consent by the buyer to the seller.

By placing the order at Organicbabycamp.com , the buyer agrees with the conditions as the seller may send the seller's activity, offer, and actions about the e-shop without the buyer's prior request.

The buyer has the right and possibility to update his / her personal details directly in the on-line mode of the website and in the customer's section, immediately after logging in.

 

SOMETHIN' ELSE?

 

Did we not cover something? Please indulge us with an email containing any other questions, complaints or comments you may have to helpme@organicbabycamp.com